One of the issues that most new comers to linux have to deal with is RTFM. In other words Read the Friendly Manual. This has the effect of turning new comers away, with the thoughts that linux users are jerks and an elite class of people who don't care to help the new comer. Is that really true?
I recently thought about the times I have called tech support for some program or computer problem. I end up talking to someone, who if they speak english, don't speak it very well. It is frustrating listening to them read off of a card, step by step instructions for checking something. I think it would be easier for them to mail the card to me so I could fix it myself.
Then it dawned on me. Two things really.
First, the tech support is only having to deal with one or two operating systems. There are some differences with the versions of windows, but for the most part they work the same. This is not true of linux where there are several different desktop environments, different hardware, different drivers. All of these differences can span several years of computing. A much wider array of software/hardware to work with.
Second, they are being paid to resolve the customers problem. Most times they are being paid to take the brunt of the customers angst towards the product. In linux few of the 'helpers' get a paycheck. Most work as volunteers because they like the product and are willing to put themselves into the mix to help out.
It would be nice if those seeking assistance in linux forums or IRC keep in mind that hardware, drivers and such vary from system to system. The more specifics attached to the problem, the quicker a solution can be found. Additionally, those who help are doing so for free. Be courteous and we will be too.
I recently thought about the times I have called tech support for some program or computer problem. I end up talking to someone, who if they speak english, don't speak it very well. It is frustrating listening to them read off of a card, step by step instructions for checking something. I think it would be easier for them to mail the card to me so I could fix it myself.
Then it dawned on me. Two things really.
First, the tech support is only having to deal with one or two operating systems. There are some differences with the versions of windows, but for the most part they work the same. This is not true of linux where there are several different desktop environments, different hardware, different drivers. All of these differences can span several years of computing. A much wider array of software/hardware to work with.
Second, they are being paid to resolve the customers problem. Most times they are being paid to take the brunt of the customers angst towards the product. In linux few of the 'helpers' get a paycheck. Most work as volunteers because they like the product and are willing to put themselves into the mix to help out.
It would be nice if those seeking assistance in linux forums or IRC keep in mind that hardware, drivers and such vary from system to system. The more specifics attached to the problem, the quicker a solution can be found. Additionally, those who help are doing so for free. Be courteous and we will be too.
Mike
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